HOSPITALITY

 WHAT IS HOSPITALITY?

 

- is derived from the Latin word “hospitare”, which means “to receive as a guest”.

- this phrase implies that a host is prepared to meet a guest’s basic requirements while the guest is away from home. ( food, beverage, lodging or shelter)

- several related words come from the same Latin root, including hospital, hospice, and hostel in each of these words, the principal meaning is host who receives, welcomes, and caters to the needs of people who are temporarily away from their homes

 

“Network” means a complicated interconnection of parts or components.

 

Components of Tourism and Hospitality Industry:

¢ Food and Beverage services

¢ Lodging services

¢ Recreation services

¢ Travel-related (tourism) services

 

The Food and Beverage Component

 

- The public looks for food and beverage services -- in hotels, motels, airlines, airports, cruise, ships, trains and shopping malls.

o Available for breakfast, lunch dinner, and snacks

o Fast food service restaurants, ethnic restaurants, a specialty restaurants

o Taverns, bars, kiosks, vending machines, supermarkets, food carts, and 

food trucks now offer f&b services

- These establishments are found also in theme parks, in schools, and colleges, in hospitals and home for senior citizens, in prisons and half-way houses, and in shelters for the homeless.

 

The Lodging Component

 

- Involves providing overnight or even long term services to guests

- For other people, it is a place to sleep;

- However, others would say that it does not only provide beds but also entertainment and recreational facilities

- It has began to accommodate several customer preferences- from budget motels to luxury hotels and expensive resorts.

o Inns, motor hotels, lodges, bed & breakfast, resort hotels, resort 

condominium,

o Campgrounds, transient trailer park, health spas, college dormitories

o Others: Ski lodges in Colorado and casino hotels in Las Vegas Nevada

and Atlantic City

o Other countries’ lodging establishments

✓ Paradores- an old Spanish monastery or castle that was converted to a

hotel

✓ Pension- a French or Italian home in which guests are provided with a

room and board

✓ Chateau- a French castle or elegant country home used as hotel

✓ Ryokan- a Japaneses inn in which traditional customs are observed

✓ Hostel- inexpensive accommodations are provided to students and

guests on a nonprofit basis.

¢

 Recreation and Entertainment Component Entertainment

 

- Originated from the traditional duties of a host to entertain his or her guests, whether they are neighbors or travelers from other places

*Host- has the obligation to attend to the needs of his/ her guests not only

for f&b, and lodging, but also for entertainment (by talking to their guests,

some provided games such as darts, draughts, backgammon or chess )

 

 Kinds of entertainment and recreational activities offered nowadays:

✓ Golf, tennis, hiking, boating, swimming, handball, casino gambling and concerts

 

¢ Travel and Tourism Component

 

- Travel and tourism are used together as an umbrella term to refer to those businesses that provide primary services to travelers

- These include not only the f&b services, lodging services, recreation and entertainment services, but also transportation services, and services of travel agencies and tour operators

¢

 Transportation 

 

- The main purpose of transportation is to make it possible for people to go from one place to another

- From primitive and simple to the modern and complex 

 

Common means of transportation:

✓ Automobiles, recreational vehicles (RVs), buses, trains, ships and airplanes

 

Travel Agent Tour Operators

-is one who sells travel services in a travel agency

-sells travel services that are assembled by others into “packages”

 

Tour operators

-are wholesalers who make necessary contacts with hotels, airlines, and other providers of travel services and devise packages which will appeal to retail buyers

-they are volume purchasers who are able to negotiate lower prices because of their highvolume purchases

-they also sell tour packages at a cheaper price than the individual consumer

 

Tour Package- is a bundle of travel services offered to a buyer at a single price